Talk to a human
No ticket portal and no chatbot. Write to the address that matches your question and a person who works on the service answers you.
Answers within one business day · priority queue on Growth and above
Answered before you write
The job pauses rather than failing: completed requests are kept and the remaining queue waits. Top the balance up from the dashboard and it resumes from where it stopped. Usage alerts can warn you at 80% of a pack so it does not happen unnoticed.
Usually yes. Send us the target URL and the timestamps, and we adjust rendering, pacing and exit selection for that source. On Scale and Custom packs we maintain the parser for you as the site changes.
Write to support with the target list and the throughput you need. Limits exist to protect both our infrastructure and the sources, so we raise them where the pattern of use permits — usually within a day.
It depends on the pack. Scraping token packs stay valid for 12 months from purchase; proxy transfer packs are valid for 30 days. The exact validity is shown on every plan in the pricing table, and new packs stack on the same balance.
Yes — sub-users get their own credentials, quota and geo rules, and the dashboard reports consumption per sub-user. Ask support if you want the structure set up with you.
In the billing section of the dashboard, including past invoices and the pack balance. Write to sales only if something needs correcting on a document.
Not a customer yet?
Pre-sales questions about coverage, volumes or a specific set of targets go to sales — usually answered the same day.